Important notes:
  • This is the ColorPro Technical Support page, but you may find useful information for other binuscan products, such as binuscan JobManager, the Quark XTension to ColorPro, or binuscan PhotoPerfect, which is derived from ColorPro.

  • This page contains most frequently asked questions about ColorPro: the scanner and cameras supported (I), our products version history(II), common error messages and how to fix related problems (III), useful tips to check out your version, serial number, upgrade to a new version (IV), and image quality issues (V). The Product FAQs (VI) will help you understand the philisophy behind the binuscan products.

  • Please check the questions below and their answers. If you cannot find help suitable for a specific problem, you may want to contact your dealer/distributor: binuscan distributors receive frequent and comprehensive training on binuscan products, as well as techniques and technologies of the prepress industry. This knowledge enables most binuscan distributors helpdesks to address first level support.

  • If all of the above fail, then please fill out a technical support form (VIII) to receive personal help from a binuscan support engineer. Make sure you select the form corresponding to your country to avoid delay.
  1. Supported Scanners

  2. Products history

  3. Error Messages
    1. "you don't have the right to use this module"
    2. "The modules folder is empty"
    3. "Protection initialization error", or "Dongle not plugged"
    4. "Can't copy Rainbow\win_*... to c:\windows\system..."
    5. "Cannot find c:\pagefile.sys" with NT Server
    6. "Impossible to load pcdlib32.dll"
    7. "Message file initialization failed","message file is damaged or corrupted", "Message not found", "Message non trouve", or if messages seem cryptic
    8. "The orders will not be processed because ColorPro is not in extension mode" with JobManager
    9. "Unable to communicate with the Twain source"
    10. "Can't find defopt.dll"
    11. "Trace.clp file is getting too large, do you want to overwrite it?"
    12. "Compression not supported" in BinuCD
    13. "Not enough space on disk X:\ free XXMb"
    14. "Can not load implib.dll" in MagicScan 4.1 or 4.01
    15. "Full list"
    16. "Demo is over"
    17. "The size of the elements is too small"
    18. "Smoothing error in channel #..."
    19. "Error while reading/writing..."
    20. "No scanner found on SCSI bus"
    21. "Invalid password"
    22. "Demo is over"
    23. "Incorrect file type"
    24. "Out of memory/Not enough memory" in V5.x
    25. "Unsupported scanner"

  4. Tips and Tricks
    1. Adding new modules directly in the modules directory (v2.x and 3.x)
    2. Adding new modules directly in the modules directory (v4.x and 5.x)
    3. Can not open binuscan CMYK EPS V3.x with Photoshop 4.0 (white image)
    4. Can not open binuscan DCS CMYK V4.x with Photoshop 5.0
    5. Impossible to process Kodak Photo CD images
    6. Running several copies of ColorPro on the same machine
    7. Opening and displaying images with ColorCorrect
    8. Using Kodak Photo CD Access 2.05
    9. How to get the serial number of the dongle (protection Key)
    10. Installing or Upgrading a new version
    11. Possible Xtensions conflicting with JobManager
    12. Mac partition is mounting instead of PC partition
    13. Creating a module for an unsupported scanner
    14. Trace files
    15. Upgrading existing copies of ColorPro
    16. Adobe InDesign 1.5 and binuscan DCS files (NEW)

  5. Quality Issues
    1. The colors in processed images don't match the original
    2. CMYK images look "off" when viewed in Photoshop
    3. Images appear over-sharpened
    4. Should I have to change the module settings?
    5. How do I compensate for images being too dark or too light?
    6. How can I match my printer's specifications, for example dot gain?
    7. Consistent separations
    8. Conventional" print conditions
    9. Coldset and heatset web presses for newsprint
    10. Flexo printing

  6. Product FAQs

  7. USB Support for Macintosh G4

  8. Contact Technical Support
    1. USA, Canada, South America
    2. Europe, Africa, Asia, Pacific and rest of the world

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