Technical Support Form

Please take some time to fill in this form. The more information you give us on your system configuration, the better we can answer your query. Mandatory fields are marked with "*". Don't forget to enter your e-mail address for a faster reply. When you're done, click the Submit button at the bottom of the page. Thank you.

Personal Information
Name*:
e-mail address*:
Company*:
Area of business:
Address 1:
Address 2:
City*: Prov: Zip:
Country*:
Tel. Fax:
This address is: Home Office

Configuration
Operating System*:
Computer*:
RAM Size*:
Size of Hard Disk:
Available*:
Average filesize*
of images to process:
Special extensions (Mac)/
TSR Programs (PC):
Frequently used software
(including version):
Network description:
Scanner(s)*:
Other image source(s):
(Digital Camera,
Kodak Photo CD)
PostScript Printer(s)* Digital Proofing System:

Product Information
Which binuscan product* are you using?
Note: you must check at least ONE box.

PDF Server
IPM Workflow Server
JobManager
AutoProfiler
Profile Plus
PhotoRetouch Pro
CMYK Plus
PhotoRetouchDigiCam
PhotoPerfect DigiCam

Discontinued products (support is available, but not upgrades)

binuscan ColorPro

binuscan PhotoPerfect CMYK & RGB for UMAX
binuscan PhotoPerfect RGB for UMAX
binuscan PhotoPerfect Master for UMAX
binuscan PhotoPerfect Advanced for UMAX
binuscan PhotoPerfect Junior for UMAX

binuscan PhotoPerfect Master for Polaroid
binuscan PhotoPerfect Advanced for Polaroid

binuscan PhotoPerfect for Kodak Photo CD Master Pro
Special Configurations:
Ex: 3 JobManager Mac sending orders to IPM Workflow Server on a Windows server...
IMPORTANT:
Serial Number*
Product Version*:
Date of purchase:
Distributor/Dealer*:


How to check your serial number:

  • For all recent products the serial number is printed on the dongle's label
  • For older products:
  • binuscan ColorPro/binuscan JobManager, run CounterCP or Serial Number application.
  • binuscan PhotoPerfect Master/Advanced with a dongle, run Serial Number application.
  • binuscan PhotoPerfect Master without a dongle, S/N is printed on the product label.
  • binuscan PhotoPerfect Advanced without a dongle, S/N is printed on the product label or on the CD.
  • binuscan PhotoPerfect Junior for UMAX, use CD serial number.
  • binuscan PhotoPerfect for Kodak, use CD serial number.

Message to technical support:




Note: (*) identifies mandatory fields. If these fields contain no information your request cannot be processed.

 

Technical Support Form
for all products